Frequently Asked Questions

Bay Area Medical Supply Frequently Asked Questions (FAQ)

Bay Area Medical Supply helps patients, seniors, caregivers, and families find home medical equipment and supplies for safer, more independent living. From our medical supply store in Alameda, California, we serve customers throughout the San Francisco Bay Area and Northern California, including Oakland, Berkeley, San Leandro, San Francisco, and surrounding communities. We also offer online ordering for many of our products.

Below are answers to common questions about medical equipment, Services we offer, Medicare and insurance, rentals, delivery, repairs, prescriptions, and shopping with Bay Area Medical Supply.

General Questions:

Will my insurance or Medicare cover this item?

Bay Area Medical Supply is certified by CMS to accept Medicare payments. Some of our items do qualify for reimbursement under Medicare, but this usually requires several steps including an order from your Doctor. We are happy to assist, please call or ask a team member at the store.

Do you offer delivery and installation?

Yes. We offer local delivery on all of our items, and shipping on a majority of our products. Some of the larger items like hospital beds require delivery and install, for these items we will work with you to schedule a delivery and an installation appointment.

Do you offer rentals?

Yes. We offer rentals on many of our products. These rentals are on a monthly basis. Items such as hospital beds, wheelchairs, knee scooters, oxygen concentrators, and others can be rented. Some items may require a prescription. If you have specific questions contact us at info@bayareamedsupply.com

I bought a device at another shop. Can you repair it?

We can fix and repair walkers, wheelchairs, scooters, and other medical equipment. If you bought or rented it from us the repairs may be covered under warranty. If you bought it somewhere else we can take a look. We have repaired customers' walkers and wheelchairs they purchased from other providers who do not have the same standard of customer service as us.

What is your return policy?

Please review our return policy here.

Is there a restocking fee?

Any items without warranty issues are subject to a restocking fee. Any items priced over $100 that are returned will incur a 20% restocking fee. Any total order over $500 will also have a restocking fee of 20% per item returned. This fee will be deducted from the refund amount.

What is your warranty policy?

What is the purpose of this feature? Aedificium una vomica a victus amoveo sui appositus?

What is the purpose of this feature? Aedificium una vomica a victus amoveo sui appositus? What is the purpose of this feature? Aedificium una vomica a victus amoveo sui appositus?

What is the purpose of this feature? Aedificium una vomica a victus amoveo sui appositus?

What is the purpose of this feature? Aedificium una vomica a victus amoveo sui appositus? What is the purpose of this feature? Aedificium una vomica a victus amoveo sui appositus?

What is the purpose of this feature? Aedificium una vomica a victus amoveo sui appositus?

What is the purpose of this feature? Aedificium una vomica a victus amoveo sui appositus? What is the purpose of this feature? Aedificium una vomica a victus amoveo sui appositus?

Every medical equipment product sold or rented through Medicare, by our company carries a 1-year manufacturer’s warranty. Bay Area Medical Supply will notify all Medicare beneficiaries of the warranty coverage, and we will honor all warranties under applicable law. Bay Area Medical Supply will repair or replace, free of charge, Medicare-covered equipment that is under warranty. In addition, an owner’s manual with warranty information will be provided to beneficiaries for all durable medical equipment where this manual is available.

For medical equipment purchased through private pay, we will honor the 1-year manufacture's warranty coverage. Some equipment may have additional warranty coverage, which we can assist our customers if they have any questions.

For additional information please call us at 510-254-3089 or email us at info@bayareamedsupply.com

Service Questions:

What services does Bay Area Medical Supply provide?

We provide Sleep Therapy Equipment setup and automated supply replacement, AI-assisted CPAP mask fitting, power wheelchair and mobility equipment rental and repair, home medical bed rental, delivery, setup and repair, home safety assessments, and professional grab bar installation.

What counties does Bay Area Medical Supply serve?

We provide select services in Alameda County, San Francisco County, Santa Clara County, Contra Costa County, San Mateo County, and Marin County. Availability may vary by ZIP code and service type.

Who performs your home safety assessments?

Our home safety assessments are performed by a Certified Senior Home Safety Specialist who evaluates potential safety concerns and discusses practical recommendations for the home.

What happens during a home safety assessment?

The specialist may evaluate bathrooms, bedrooms, entrances, stairs, lighting, walking paths, flooring, transfer areas, and other parts of the home. Recommendations may include grab bars, bathroom safety products, mobility aids, improved lighting, or changes to the placement of furniture and household items.

Do you install grab bars?

Yes. We offer professional grab bar installation in bathrooms and other appropriate areas of the home. Installation depends on the wall structure, mounting surface, product selection, and property conditions.

Can you install grab bars in a rental property?

Possibly. Customers should obtain permission from the property owner or building manager before scheduling work that requires drilling or permanent modifications.

Do you provide in-home service?

Delivery, setup, pickup, home safety assessments, grab bar installation, and certain repair services may be available at the customer’s home. Availability depends on the service and location.

Does insurance cover these services?

Coverage varies by insurance plan, service, equipment type, medical necessity, and documentation requirements. Some services may be private-pay. Coverage is not guaranteed until eligibility and benefits have been reviewed.

How should I prepare for an equipment repair request?

Please provide the manufacturer, model number, serial number when available, a description of the problem, any error messages, and photos or a short video when helpful.

Do you deliver hospital beds in San Francisco Bay Area?

Yes, Bay Area Medical Supply provides hospital bed delivery and setup throughout the Bay Area and other parts of the greater Bay Area, including Alameda County, San Francisco County, Contra Costa County, Marin County, San Mateo County and parts of Santa Clara County.

Delivery availability and timing depend on the equipment and your address, so contact our team at 510-254-3089 for details.

Do you set up medical equipment, like hospital beds, Recliners, Barton Chair, etc?

Yes. Larger medical equipment such as hospital beds may require professional delivery and installation. Currently we Our team will coordinate an appointment for qualifying equipment that requires delivery and setup.

Proper setup can also help patients and caregivers understand how the equipment operates before using it at home.

What counties does Bay Area Medical Supply provide its Services?

We provide select services in Alameda County, San Francisco County, Santa Clara County, Contra Costa County, San Mateo County, and Marin County. Availability may vary by ZIP code and service type.

Products and Purchasing Questions:

Can I shop online or in person?

Yes. Bay Area Medical Supply offers in person and online medical equipment catalog. Our online store allows customers to where browse and purchase many of our home medical equipment products and supplies. To order online you will need to create a user account to order your supplies, and some supplies may require a prescription which you can upload to your account.

If you are unsure which product is right for you, contact our team before ordering. We can help you compare equipment, sizes, features, and other options.

Do I need a prescription for medical equipment?

Some medical equipment requires a prescription or physician's order, particularly when insurance or Medicare is being billed. Other home medical products can be purchased without a prescription.

If you are unsure whether a prescription is required, call 510-254-3089 and tell us which product you are considering.

Can Bay Area Medical Supply help with insurance paperwork?

Our team can help customers understand insurance requirements and the documentation that may be needed for qualifying medical equipment. For some products, this may include an order or supporting information from your healthcare provider.

Because every insurance plan is different, coverage cannot be guaranteed until the applicable benefits and requirements are reviewed.

What types of medical beds do you carry?

Bay Area Medical Supply offers standard hospital beds as well as premium home medical beds from established medical equipment manufacturers. Available beds can vary in size, positioning capabilities, mattress options, weight capacity, appearance, and other features.

Our team can help you compare options based on the patient's needs and the caregiver's requirements.

What should I consider when choosing a hospital bed for home?

Important factors include:

How long the bed will be needed
Patient mobility and transfer needs
Mattress comfort and pressure relief
Adjustable bed height
Head and foot positioning
Weight capacity
Side rail requirements
Caregiver access
Bedroom space
Insurance coverage
Budget

For long-term use, comfort, positioning, mattress quality, and caregiver ergonomics can become especially important.

Wheelchairs, Walkers and Mobility Equipment

Do you sell wheelchairs and walkers?

Yes. Bay Area Medical Supply carries mobility equipment including manual wheelchairs, walkers, Rollators, canes, knee scooters, and related mobility accessories.

We also offer powered mobility products, including mobility scooters and power wheelchairs.

Can you help me choose the right wheelchair or walker?

Yes. Proper sizing and equipment selection can make a major difference in comfort, mobility, and safety.

Our team can help you compare available equipment based on factors such as user size, mobility level, intended use, transportation requirements, home environment, and desired features.

For complex seating or medical needs, additional evaluation from an appropriate healthcare professional may be necessary.

CPAP and Sleep Therapy

Do you sell CPAP machines and CPAP supplies?

Yes. Bay Area Medical Supply carries CPAP and sleep therapy equipment, including CPAP/APAP devices, masks, tubing, accessories, and related sleep therapy products from established manufacturers such as ResMed and React Health.

Contact our team if you need assistance selecting equipment or understanding prescription requirements.

Can you help me choose a CPAP mask?

Yes. CPAP mask comfort and fit can have a significant impact on the everyday experience of sleep therapy. We offer Ai mask fitting services which can be scheduled in store or remotely.

If you are having trouble deciding between mask types or finding an option that fits comfortably, contact Bay Area Medical Supply for assistance with available CPAP mask options.

Oxygen and Respiratory Equipment

Do you sell oxygen concentrators and oxygen supplies?

Yes. Bay Area Medical Supply offers home oxygen therapy equipment and supplies, including oxygen concentrators and related respiratory products.

Oxygen equipment may require a prescription or other medical documentation. Contact our team to discuss your needs and available options.

Diabetes and Home Health Monitoring

Do you sell diabetes supplies?

Yes. Bay Area Medical Supply offers diabetes care products and supplies, including glucose-monitoring products and other equipment for managing diabetes at home.

Do you sell blood pressure monitors and other diagnostic equipment?

Yes. Our diagnostic equipment selection includes products such as blood pressure monitors, pulse oximeters, digital thermometers, TENS units, and other home health monitoring equipment.

Our team can help you compare product features, although questions about interpreting readings or changing your medical treatment should be directed to your healthcare provider.

Rental Questions:

Does Bay Area Medical Supply rent medical equipment?

Yes. We offer monthly rentals on a variety of home medical equipment. Rental availability depends on the product and current inventory.

Examples of equipment that may be available to rent include:

Hospital and home medical beds
Wheelchairs
Knee scooters
Oxygen concentrators
Other qualifying home medical equipment

Can I rent a hospital bed for home use?

Yes. Bay Area Medical Supply offers hospital bed and home medical bed rentals for customers in the Bay Area. Hospital bed rentals can be useful for temporary recovery, rehabilitation, hospice care, mobility limitations, or other short-term home care needs.

We can help you compare renting versus purchasing based on how long the bed will be needed, insurance benefits, comfort requirements, and budget.

Is it better to rent or buy a hospital bed?

Renting can make sense when a hospital bed is needed temporarily or when insurance provides rental coverage. Purchasing may make more sense for long-term use or when you want premium features, upgraded mattresses, different sizes, or additional positioning options.

The best choice depends on the expected length of use, your insurance coverage, budget, comfort needs, and caregiver needs.

Contact Bay Area Medical Supply and we can help you compare your options.

Can I rent an oxygen concentrator?

Oxygen concentrators are among the types of equipment Bay Area Medical Supply may offer for rental. Rental availability and prescription requirements can vary, so contact us before visiting the store.